Frequently Asked Questions

What is the Retail Energy Code or REC? 

The REC sets out the rules and processes that energy providers must follow to deliver gas, electricity and ancillary services, efficiently and effectively to end consumers. As from 1st September 2021, the technical, safety and business interface requirements from MOCOPA have transitioned to the Retail Energy Code (REC).

Any questions can be sent to enquiries@recmanager.co.uk or submitted via the REC Portal.

 

I am a local authority/electrical contractor/housing association that wants to install isolator switches only. 

To install isolator switches it is necessary to be a REC Metering Equipment Manager, qualified under the Meter Operation Code of Practice (MOCoP) schedule of the REC. MEMs are required to fully satisfy the technical and safety requirements of MOCoP.  Installing isolators should be arranged via your electricity Supplier (or Meter Operator, if you have a direct contract).

I am an individual meter installer/operative and would like a copy of my Competency Certificate.  

The company you work for is responsible for assessing the competency of individual installers and will issue competency certificates.

I am an individual meter installer/operative and I would like to be trained in MOCOPA. 

The technical, safety and business interface obligations of the MOCOPA now reside in the Retail Energy Code (REC).

Your employer is responsible for the training and assessment of operatives and will provide the training required to satisfy the obligations in REC.

Why do I need separate authorisation to work in the ScottishPower and Northern Powergrid network areas?  

Each network company sets it’s own company policies and to meet industry regulations ScottishPower and Northern Powergrid currently require meter operatives working in their network areas to be authorised directly by them.

I would like to obtain MOCOPA accreditation for my company.  

The technical, safety and business interface obligations of the MOCOPA now reside in the Retail Energy Code (REC). You will need to apply to become a REC Metering Equipment Manager (MEM). Visit the Party Management page of the REC Portal to start your application.

I am a local authority/electrical contractor/housing association that wants to become a MOCOPA Party. 

The technical, safety and business interface obligations of the MOCOPA now reside in the Retail Energy Code (REC).

It is not practicable for local authorities, housing associations or electricians to become a REC Metering Equipment Manager. Applicants need to have a fully-fledged metering operation set up to be able to satisfy the technical and safety requirements of the meter Operation Code of Practice (MOCoP) schedule.

To arrange for work to be done on a meter please contact your electricity supplier. If you have a  direct contract for Meter Operator services you should contact the contracted company.

I only want to install smart meters or only install legacy meters; do I need to become MOCOPA accredited? 

The technical, safety and business interface obligations of the MOCOPA now reside in the Retail Energy Code (REC).

In order to install any meters, Meter Operator companies need to be a REC Party qualified under the Meter Operation Code of Practice (MOCoP) schedule. Visit the Party Management page of the REC Portal for more information.

Who are ELEXON, what is the BSC and why are they relevant for meter operators?  

The Balancing and Settlement Code (BSC) sets out the rules for balancing and settlement arrangements of electricity in Great Britain. A high-level explanation of the BSC arrangements can be found here. ELEXON is the company responsible for administration of the BSC. Metering is an important part of the balancing and settlement processes and ELEXON in their role as the administrator of the BSC ensure that any organisations entering the market develop their systems and processes to the standards required by the Code. Further information on the BSC qualification and market entry processes can be found here.

I am an electrician/electrical contractor; can I work on the metering equipment? 

You can work on the Customer’s equipment only. Only REC Parties qualified as MEMs under the MOCoP schedule can work on the Distribution Business and Supplier owned equipment.

I am a Developer/Building Network Operator (BNO) and require clarity on what policy we should adopt when installing meters in new build sites. 

There are multiple regulations that you will need to be aware of when designing and installing the electricity supply and metering. We recommend you involve the Distribution Business and Meter Operator (directly or via your Supplier) as early as possible to ensure all requirements are addressed. Further information can be obtained from the Energy Networks Association (ENA) and the Association of Meter Operators.